How Can We Help?

You'll get a confirmation email as soon as your order is placed, followed by tracking as soon as it ships. Drop 001 orders leave our facility within 3–5 business days. If it's been longer than that, or your tracking hasn't updated, email ascendlineage@gmail.com with your order number and we'll track it down for you.

Orders ship within 3–5 business days of being placed. We ship worldwide, and shipping is calculated at checkout — transit time after dispatch depends on the shipping method you select at payment. Shipping and taxes are added at payment, so you'll always see the total before you confirm.

Reach out as soon as possible. If your order hasn't shipped yet, we can usually update the size or shipping address, or cancel it for a full refund. Once a package is handed to the carrier we can't change it — but we'll still help you sort out an exchange. Email ascendlineage@gmail.com or call (219) 256-2774 with your order number.

Drop 001 pieces are final sale — no returns. We do offer exchanges for size, subject to availability, and since Drop 001 runs once and is never restocked we recommend checking the fit notes first: the Foundation Tee is cut oversized with a dropped shoulder, so size down for a more fitted look. Wrong or damaged items are always covered — see below.

That's on us and we'll make it right. Email ascendlineage@gmail.com as soon as your order arrives with your order number and a photo of the item and packaging, and we'll arrange a replacement or refund at no cost to you. Note that each Foundation Tee is acid-washed individually, so tonal variation in the fade is intentional and not a defect.

Email us at ascendlineage@gmail.com, call (219) 256-2774, or send us the details through the support form above. Every request gets a reply, usually within 1–2 business days.